Exchange & Return Policy

• All custom-designed pieces are made to your unique specifications and are therefore non-returnable and non-exchangeable.
• Since each garment is crafted exclusively for you, we cannot accept returns, exchanges, or offer refunds on made-to-measure pieces.

If you receive a standard product with a manufacturing defect (such as damaged embroidery, incorrect stitching, fabric flaws, or staining), you may request a return within 7 days of delivery.

To initiate a return, contact us via WhatsApp with:

• Order number
• Photos of the defect
• Brief description of the issue

After review, we will offer either:

• Repair
• Replacement
• Store credit

Refunds to the original payment method may be considered on a case-by-case basis.

Items that have been:

• Worn
• Washed
• Altered
• Damaged by the customer

Products where the issue is:

• Slight colour variations due to screen differences
• Minor irregularities inherent to handcrafted/artisanal work