Privacy Policy

At NAIRA, we deeply respect the privacy of every visitor and customer. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website.

We are committed to safeguarding your data and ensuring transparency in all our practices. If you have any questions about this policy, please do not hesitate to reach out to our support team.

We may collect the following types of personal information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment-related information
• Browsing activity on the website

This information may be collected when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Interact with the website

Our website may automatically collect standard log data, including:

• IP address
• Browser type
• Internet service provider
• Referring or exit pages
• Date and time of visits
• Pages viewed

This information is used solely for analysing trends, improving website performance, understanding visitor behaviour, and enhancing the user experience. It is not used to personally identify individual visitors.

NAIRA uses cookies to improve website functionality and personalise your experience. Cookies help us with:

• Storing user preferences
• Remembering login sessions
• Improving page performance
• Personalising your browsing experience
• Measuring and optimising our advertising

For advertising measurement we place a random, anonymous visitor identifier on your device, and we store the click identifier that accompanies a visit from one of our advertisements. These values contain no personal details. They are shared with Meta Platforms (Facebook and Instagram) and travel with your order to Shopify so that a purchase can be linked to the advertisement it came from, and they are used to measure and optimise our advertising, including showing you relevant advertisements.

These same events — pages viewed, pieces added to the bag, checkouts started — are also sent to Meta from our own servers, together with your device details, network address and country, so that measurement remains accurate when a browser blocks the tracking script.

If you hold a Naira Flore member account and have accepted it, we additionally share a scrambled (SHA-256 hashed) version of your email address with Meta so your activity can be matched to your account. Your email address itself is never shared, we do not store the scrambled value, and nothing is shared unless you have accepted. You may withdraw this at any time from the details section of your account, and the change applies immediately.

You may disable cookies through your browser settings at any time. Please note that doing so may affect certain features and functionality of the website.

NAIRA uses the information we collect to:

• Process orders and payments
• Communicate order updates and shipping notifications
• Improve website functionality and user experience
• Provide responsive customer support
• Send newsletters or promotional updates, only if you have opted in

We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes.

We take appropriate measures to protect your personal information, including:

• Maintaining secure systems and infrastructure
• Restricting access to personal data to authorised personnel only
• Using secure payment processing through trusted providers

While we strive to protect your data, no method of online transmission or storage is completely secure. You provide personal information at your own discretion.

NAIRA retains your personal information only as long as necessary to:

• Provide our services
• Fulfil and process orders
• Comply with legal obligations
• Resolve disputes

You may contact us at any time to request the removal of your personal data, where possible and in accordance with applicable laws.

NAIRA may engage trusted third-party services to support our operations, including:

• Payment processors
• Analytics services
• Advertising platforms
• Social media integrations

These services may collect certain technical information through cookies or analytics tools. We encourage you to review their respective privacy policies.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact our support team using the details provided below.

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: shopatnaira@gmail.com